**Job Title:** Liaison Officer

**Job location:** Khartoum / Port Sudan / as applicable

**Reports to:** Country Director (with dotted line to Operations)

**JOB SUMMARY**

The Liaison Officer will facilitate MedGlobal Sudan’s operational access and compliance by managing relationships with government authorities, supporting visa and permit processes, and ensuring smooth coordination for staff movement and official documentation.

**MAIN DUTIES AND RESPONSIBILITIES**

1\. Government Liaison and Representation

• Serve as primary focal point with government authorities, including the Humanitarian Aid Commission (HAC)

• Maintain regular communication with relevant ministries and local authorities

• Support registration, permits, and compliance requirements for MedGlobal operations

• Represent MedGlobal in administrative and coordination meetings as required

2\. Visas, Residency, and Documentation

• Manage visa applications, renewals, and residency permits for international staff

• Ensure timely processing and follow-up with relevant authorities

• Maintain an updated database of all staff documentation (visas, permits, IDs)

• Advise teams on entry requirements and regulatory procedures

3\. Access and Movement Facilitation

• Coordinate travel permits and movement clearances for staff and visitors

• Support access negotiations where required in coordination with security and programme teams

• Ensure all movements are compliant with national regulations.

4\. Airport Reception and Facilitation

• Coordinate airport pick-up, reception, and departure procedures for international staff and visitors

• Facilitate customs clearance for personnel and, where required, small consignments.

• Act as focal point for resolving entry/exit issues at airports.

5\. Coordination and Internal Support

• Work closely with operations, HR, and security teams to ensure alignment on access and compliance matters

• Provide regular updates on regulatory changes affecting operations

• Support documentation and communication required for partnerships and agreements

Temporary Responsibilities (Liaison Support)

• Support visa processing and residency permit applications in coordination with relevant authorities

• Maintain communication with the Humanitarian Aid Commission (HAC) on administrative and access-related matters

• Facilitate travel clearances, permits, and official documentation as required

• Coordinate airport reception and facilitation for international staff, including arrivals and departures

• Liaise with relevant government entities to support operational access and compliance

**QUALIFICATIONS AND SKILLS**

Should have the following skills, education, and experience:

• Bachelor’s degree in public administration, law, political science, or related field

• Minimum 3–5 years of experience in liaison, government relations, or administration (INGO experience preferred)

• Strong understanding of Sudan administrative systems and regulatory environment

• Proven ability to manage government relationships and navigate bureaucracy

• Strong communication and negotiation skills

• High level of discretion and professionalism

• Ability to work under pressure and resolve issues quickly

• Excellent organizational and documentation skills

• Fluency in Arabic and English required

Key Working Relationships

• Internal: Country Director, Operations, HR, Security, Programme teams

• External: Government authorities, including Humanitarian Aid Commission (HAC), immigration offices, airport authorities, and partner organizations

Important Note

This role is critical to ensuring operational continuity in a complex and evolving context. The Liaison Officer must maintain strict neutrality, uphold MedGlobal’s policies, and ensure all engagements with authorities are transparent and compliant

**ABOUT MEDGLOBAL**

MedGlobal is a global humanitarian non-profit organization providing medical and health education services to people in need, including refugees and displaced persons, in disaster and underserved regions. The organization is composed of medical and public health professionals of diverse backgrounds.

**CODE OF CONDUCT**

MedGlobal Code of Conduct reflects the profession’s core set of beliefs and values of care, respect, trust, and integrity. These beliefs and values are fundamental to MedGlobal employees, volunteers, interns, consultants, and contractors to guide their practice and conduct. The Code is organized into categories, as follows:

• Always act with fairness, honesty, integrity, and openness; respect the opinions of others and treat all with equality and dignity without regard to gender, race, color, creed, ancestry, place of origin, political beliefs, religion, marital status, disability, age, or sexual orientation.

• Provide a positive and valued experience for those receiving service within and outside MedGlobal.

**CHILD PROTECTION POLICY**

Child abuse in all forms is unacceptable to MedGlobal, which recognizes its responsibility to protect children from harm in all areas of its work. MedGlobal is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.

**DISCRIMINATION, ABUSE AND HARASSMENT POLICY**

MedGlobal provides equal employment opportunities to all employees and applicants for employment and expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, marital status, citizenship status, disability, or military status. MedGlobal employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside the organization.